Returns & Exchanges
At Wool and Company, we want you to be completely satisfied with your home textiles and decor. If your purchase doesn't perfectly complement your space, you may return eligible items within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully place the unused items in their original packaging, ensuring all tags are attached and the product is protected from transit damage.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of generating the label.
Receive Your Refund
Once our warehouse inspects the returned goods to confirm they meet our quality standards, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing